• *Job Title: Online Customer Support Specialist**
• *Company: United Natural Foods**
• *Location: San Antonio, Texas, US…
• *Job Type: Part-time**
• *Seniority: Associate Level**
• *Years of Experience: 3**
• *Deadline to Apply: 2024-10-04**
• *Company Overview:**
United Natural Foods is a leading distributor of natural and organic foods, providing the highest quality products while championing sustainability and healthful living. We believe in fostering an inclusive workplace that empowers team members to share innovative ideas and solutions. If you are passionate about serving customers and improving their experience, we invite you to join our dynamic team.
• *Job Overview:**
As an Online Customer Support Specialist at United Natural Foods, you will play a crucial role in ensuring customer satisfaction and loyalty. You will provide exceptional support through various online platforms, helping customers resolve inquiries, issues, and complaints efficiently and effectively. Your contributions will directly impact customer experiences and the overall success of our organization.
• *Key Responsibilities:**
– **Customer Interaction:**
– Respond to customer inquiries via email, live chat, and social media channels in a timely manner.
– Guide customers through product selection, order placement, and checkout processes.
– **Issue Resolution:**
– Investigate and resolve customer complaints, ensuring a high level of customer satisfaction.
– Provide follow-up with customers to ensure issues are resolved to their satisfaction.
– **Product Knowledge:**
– Acquire and maintain comprehensive product knowledge to assist customers effectively.
– Share insights and relevant product information to educate customers and enhance their shopping experience.
– **Data Management:**
– Document customer interactions and feedback accurately in the customer relationship management system.
– Track recurring issues and trends to help identify areas for improvement within the product or service.
– **Team Collaboration:**
– Work closely with other departments, including sales and logistics, to ensure seamless service delivery.
– Participate in team meetings and provide updates on customer feedback and trends.
– **Continuous Improvement:**
– Engage in strategic planning for customer support processes and suggest improvements based on customer feedback.
– Stay updated with industry trends and advancements to contribute innovative ideas to enhance the customer support process.
• *Requirements:**
– **Education & Experience:**
– High school diploma required; a bachelorÂ’s degree in a related field is a plus.
– A minimum of 3 years of experience in a customer support or related role, preferably in an online environment.
– **Technical Skills:**
– Proficiency in customer support software and managing multiple channels of communication.
– Familiarity with e-commerce platforms, CRM systems, and ticketing software.
– **Personality Traits:**
– Passionate about customer service and dedicated to enhancing customer experiences.
– Driven to achieve individual and team goals, with a strong sense of accountability.
– **Soft Skills:**
– Strong strategic planning and decision-making skills, with the ability to prioritize tasks effectively.
– Excellent verbal and written communication skills, with a customer-focused approach.
– Ability to handle difficult situations with patience and professionalism.
• *Benefits:**
– Competitive compensation and relocation allowance for eligible candidates.
– Retirement plan options to help you secure your future.
– Travel opportunities to enhance your skills and network within the industry.
– Join an innovative and dynamic team that values your contributions.
• *Working Environment:**
At United Natural Foods, you will be part of a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive environment that welcomes diverse perspectives and encourages professional growth.
• *Equal Opportunity Statement:**
United Natural Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are ready to make a significant impact by delivering exceptional customer service, we want to hear from you! Apply by October 4, 2024.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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