Description:
• Manage clients’ web-centric development projects (websites, social media, SEO, etc.).
• Act as the primary contact for client communications, gathering information and advocating between the client and production teams.
• Effectively discuss and cross-sell Practice Builders’ solutions.
• Communicate regularly with clients: accurately track and record customer communications.
• Thrive in a busy work environment with a high volume of tasks.
• Conduct client web trainings.
• Document all client activity in Salesforce.
• Push projects through Jira.
Requirements:
• 1-5 years of experience in online project management and/or account management.
• Web development, Social Media or SEO knowledge or experience is a major plus.
• Exceptional client communication skills.
• Exceptional computer literacy skills and knowledge.
• Excellent written and verbal skills.
• Strong organizational and time management skills.
• Great record-keeping abilities.
• Salesforce.com familiarity is a plus.
• Jira familiarity is a plus.
• Self-starter- working independently without continuous supervision.
• Immediate responsiveness to all internal and external inquiries.
• Willingness to help at all levels, to get the job done and help colleagues.
• Enthusiasm for learning new topics, and sharing knowledge with others.
Benefits:
