Description:
• Maximize online and website tools to provide our customers with a first-rate experience
• Represent the company in a professional manner both in speech and written correspondence
• Support the Online Sales Team by fielding incoming leads from a division and/or corporate office
• Provide regional support to multiple division online sales teams
• Gather and track prospect information utilizing a CRM system to turn leads into homeowners
• Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers
• Manage all customer inquiries with a sense of urgency
• Qualify leads utilizing buying experience strategies in alignment with the Internet Sales Scorecard
• Maintain a comprehensive knowledge of product, community information, and customer service recovery strategies
Requirements:
• Real Estate Experience
• Weekday and Weekend availability
• Proficiency in all Microsoft Office Applications and savvy computer skills
• Solid… organizational and planning skills
• Documentation skills
• Customer service oriented and believe customers are the number one priority
• Flexibility and ability to prioritize tasks to meet deadlines
• Proven email, text, video message, and phone communication skills
• An ability to maintain focus while working in an unstructured environment without daily supervision
• Ability to multi-task and manage time well
• Must have a private workspace free from noise and distraction
• High Speed Internet with a proper workstation to support required computer equipment
Benefits:
• Competitive Compensation
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP
