Description:
• Review online activity of K-12 students for safety intervention
• Communicate with customers about incidents
• Apply judgment to make decisions for student safety
• Record precise notes in Salesforce CRM
• Identify trends and collaborate with Operations Analysts
• Develop processes with department leadership
• Audit decisions for accuracy and efficiency
• operate independently with ownership
Requirements:
• Experience using a variety of desktop and web-based applications
• Experience in crisis management, child advocacy, content moderation, or a related field or degree
• Strong comfort level in communicating sensitive information through email, text, and phone
• Ability to stay focused on the same task for long uninterrupted periods
• Passion for reading with excellent reading comprehension
• Confidence to operate independently and autonomously within a virtual team environment
• High degree of ownership of individual outcomes and contribution to the department and… company goals
• Passion for continuous improvement and a willingness to manage change with grace
• Fluency in Spanish is a plus
Benefits:
• Employee benefits include medical, dental and vision
• Extensive Employee Assistance Program
• Participation in the Company’s 401(k) plan with a 4% company contribution
• Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365
