About Us
Zentro is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. Zentro is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we’re actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online… today, tomorrow and beyond.
Zentro is seeking to hire part-time (Friday nights and Saturday nights) phone support specialists who will support customers of our Gigabit Internet services. Potential candidates should have a basic understanding of computer hardware, software, and wireless routers. If you have some knowledge and a strong interest in computers/networking along with customer service skills and experience, we are willing to train advanced skills.
Essential Duties and Responsibilities
• Overnight weekend shift required (approximately 10pm-7am Friday and Saturday nights)
• Configure and troubleshoot wired and wireless network issues for customers over the phone.
• Recognize and understand how to configure customers’ equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
• Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
• Conduct follow-up calls to customers with recent completed service requests or calls
• Reply to customer email inquiries.
• Work with customers to sign up for new service and resolve basic billing issues.
• Troubleshoot advanced networking protocols within the company network.
Qualifications:
• High School Diploma or equivalent education
• Requires either previous networking or telephone customer service/support experience
• A basic understanding of computer hardware and software and consumer wireless routers
• High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisions
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
Compensation
• Salary: $16 – $18 / hour + Bonus Opportunities
• Part-time sick leave
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