Part-Time Evening Remote Customer Service Representative at Imaginary Company
Job Description…
Are you a customer service enthusiast looking for a flexible, remote job opportunity? Imaginary Company is seeking a dedicated Part-Time Evening Remote Customer Service Representative to join our dynamic team. This role is perfect for individuals with a knack for problem-solving and a passion for providing exceptional customer support. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and excel at delivering high-quality service, this is the perfect role for you.
Job Type
Part-Time, Remote Position
Working Hours
Evening hours, approximately 4 PM – 9 PM (20-25 hours per week)
Responsibilities
– Respond promptly to customer inquiries via phone, email, and chat
– Resolve customer complaints and issues in a timely and efficient manner
– Maintain accurate customer records and update information as needed
– Provide product and service information to customers
– Escalate complex issues to appropriate departments
– Conduct follow-ups to ensure customer issues are resolved
– Assist with other customer service tasks as needed
– Contribute to team meetings and training sessions
Benefits
– Competitive hourly wage
– Flexible working hours
– Remote work opportunity
– Comprehensive dental plan
– Paid training sessions
– Employee assistance programs
Hourly Salary Range
$25 – $45 per hour, depending on experience and performance
Job Requirements
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities
– Ability to work independently and as part of a team
– Proficiency in using customer service software and tools
– High-speed internet connection and a quiet workspace
– Previous customer service experience preferred
Other Relevant Details
– Located in the United States
– Must be legally authorized to work in the U.S.
– Remote position with required evening working hours
Basic Educational Requirements
– High school diploma or equivalent required
– Some college coursework preferred
Positive Work Environment
At Imaginary Company, we pride ourselves on fostering a positive and inclusive work environment. We believe in recognizing hard work, encouraging professional growth, and maintaining a healthy work-life balance. Our team is supportive, collaborative, and dedicated to providing the best customer service in the industry.
Company Description
Imaginary Company is a leading provider of innovative customer service solutions. We specialize in delivering top-notch support to our diverse clientele, ensuring their needs are met with the highest level of professionalism and care. Our mission is to exceed customer expectations through exceptional service, cutting-edge technology, and a team of dedicated professionals. At Imaginary Company, we value integrity, innovation, and collaboration. We are committed to creating a positive and rewarding work environment where our employees can thrive and grow. Join us and be a part of a company that is passionate about making a difference in the world of customer service
