Job Title: Part-Time Remote Customer Support Specialist
Job Description…
Are you a highly motivated individual with a passion for providing exceptional customer service? Do you thrive in a remote working environment with flexible hours? If so, we have the perfect opportunity for you! We are looking for a Part-Time Remote Customer Support Specialist to join our dynamic team. In this role, you will be responsible for addressing customer inquiries, providing solutions, and ensuring a positive customer experience.
Responsibilities
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Troubleshoot and resolve customer issues with a focus on first-contact resolution.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to resolve complex issues.
• Provide feedback on recurring customer issues to help improve our products and services.
Requirements
• Proven experience in a customer support role, preferably in a remote setting.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency with CRM software and other customer support tools.
• Reliable internet connection and a quiet workspace.
Preferred Qualifications
• Experience in the tech industry or with SaaS products.
• Multilingual abilities are a plus.
• Familiarity with remote collaboration tools such as Slack, Zoom, and Trello.
Working Hours
This is a part-time remote position with flexible hours. We expect a commitment of 20 hours per week, with availability to work some evenings and weekends as needed.
Compensation
The hourly rate for this position is $15-$20, based on experience and qualifications.
How to Apply
If you are interested in this position, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. Applications should be sent to [email protected] with the subject line “Part-Time Remote Customer Support Specialist Application”.
Company Overview
Our company is a leading provider of innovative tech solutions, committed to delivering outstanding customer experiences and continuous improvement. We value diversity, creativity, and a strong work ethic, and we strive to create a supportive and inclusive work environment for all employees.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status
