• *Job Title:** Remote Account Support Associate
• *Company:** Sealed Air
• *Location:** Philadelphia, Pennsylvania, US…
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 2
• *Job Description:**
Sealed Air, a global leader in packaging solutions, is seeking a dedicated and motivated **Remote Account Support Associate** to join our team. In this part-time role, you will provide exceptional support to our clients and internal stakeholders, ensuring that Sealed Air continues to deliver innovative solutions that create value for customers worldwide.
As a **Remote Account Support Associate**, you will be instrumental in maintaining and enhancing customer relationships, offering timely assistance while effectively communicating our products and services. You will collaborate with colleagues across the globe, fostering a community that embodies a global village mentality.
• *Key Responsibilities:**
– **Customer Support:** Act as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
– **Order Processing:** Assist clients with order placements, modifications, and cancellations, ensuring accuracy and timeliness while managing customer expectations.
– **Account Management:** Maintain and update customer records in the CRM system, ensuring data integrity and compliance with company policies.
– **Collaboration:** Work closely with sales, marketing, and product development teams to identify opportunities for enhancing customer experience and satisfaction.
– **Product Knowledge:** Develop a strong understanding of Sealed Air products and services to provide informed recommendations and guidance to customers.
– **Reporting:** Generate and analyze reports related to customer interactions, feedback, and performance metrics to identify trends and recommend improvements.
– **Training and Development:** Engage in ongoing training sessions and professional development activities to grow your skills and knowledge about the company’s offerings and industry trends.
– **Feedback Loop:** Gather and document customer feedback, providing insights to internal teams to drive product and service enhancements.
• *Requirements:**
– **Education:** BachelorÂ’s degree or equivalent experience preferred.
– **Experience:** Minimum of 2 years in a customer service or account support role, preferably in a remote setting.
– **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite; ability to quickly learn new software tools.
– **Personality Traits:**
– **Dedicated:** A strong commitment to customer service and a passion for helping others succeed.
– **Motivated:** Self-driven and enthusiastic about achieving personal and team goals.
– **Soft Skills:**
– **Decision-Making:** Ability to make informed and thoughtful decisions quickly in a fast-paced environment.
– **Cooperation:** Strong team-player mentality with the ability to collaborate effectively with global colleagues.
• *Benefits:**
– Continuous training and professional development opportunities to enhance your career.
– Provision of company equipment to ensure you are well-equipped to perform your duties effectively.
– Complimentary gym membership to promote health and wellness.
• *Working Environment:**
At Sealed Air, you will collaborate with diverse colleagues from different countries and backgrounds, fostering a culture of inclusivity and cooperation as part of a global community.
• *Application Deadline:** October 7, 2024
• *Equal Opportunity Statement:**
Sealed Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.
If you are a dedicated and motivated professional eager to contribute to a global team, we would love to hear from you! Apply now to join Sealed Air in reshaping the packaging industry.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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