Description
We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide…
Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If youÂ’re ready to be part of a dedicated team, we encourage you to apply today!
Shift: 3rd Shift (Monday – Friday, 11:00 PM – 7:00 AM)
Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off
• Flexible working hours
Why you should apply for this position today
This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment.
Skills
• Active DoD Secret Clearance
• Strong written and verbal communication skills
• Excellent troubleshooting and conflict resolution abilities
• Flexibility to work varied hours and be on-call as needed
• Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus
Responsibilities
• Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems
• Provide timely incident management services, adhering to SLA metrics
• Document and troubleshoot technical questions and incidents from Emergency Responders
• Address issues related to system performance, security incidents, and access problems
• Train end-users on self-service resolution steps
• Collaborate with Engineering, Security, and Systems Administration teams
• Analyze and report on Service Level Performance against agreed SLAs
• Administer and maintain the ticket management tool
• Ensure compliance with applicable laws and regulations
• Maintain standard operating procedures
Qualifications
• Active DoD Secret Clearance is required
• Security+ CE certification (must be willing to obtain after starting)
• Demonstrated experience with Service Delivery and Incident Management processes
• Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM – 7:00 AM
• Limited travel may be required (0 – 4 times per year)
Education Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
Education Requirements Credential Category
• IT Service Management or related certifications are a plus
Experience Requirements
• Familiarity with Emergency Management systems is preferred
• Experience in IT service management and incident management processes
Why work in Sterling, VA
Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector
