Job Description:
As a Remote Contact Center Assistant at DHL, you will play a crucial role in providing exceptional customer service and support to clients in the San Diego, California area. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or contact center environment. The ideal candidate will be passionate, hardworking, creative… and possess strong decision-making skills.
Responsibilities:
– Answer incoming calls and respond to customer inquiries with professionalism and empathy
– Use a variety of communication channels (phone, email, chat) to assist customers with their needs
– Provide accurate information regarding products, services, and pricing
– Process orders, returns, and exchanges efficiently and accurately
– Handle customer complaints and issues in a timely and effective manner
– Collaborate with team members to identify trends and improve overall customer satisfaction
– Maintain detailed records of customer interactions and transactions
Requirements:
– Previous experience in a customer service or contact center role
– Excellent communication skills and a customer-focused mindset
– Ability to multitask and prioritize tasks effectively
– Proficient in using CRM software and other contact center technology
– Strong problem-solving abilities and attention to detail
– Flexibility to work part-time hours and occasional evenings or weekends
Benefits:
– Relocation allowance for eligible candidates
– Travel opportunities for training and professional development
– Profit sharing program for eligible employees
– Embrace a culture that challenges norms and encourages bold thinking
Equal Opportunity Statement:
DHL is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or veteran status.
Deadline to apply: 2024-07-23
If you meet the requirements and are ready to take on a challenging and rewarding role as a Remote Contact Center Assistant at DHL in San Diego, California, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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