We seek skilled and friendly individuals to fill remote Customer Service Representative positions. In this role, you will be responsible for efficiently handling a high volume of inbound customer inquiries via phone. Your primary duties will involve promptly responding to customer requests and concerns and providing exceptional customer service with a focus on professionalism and patience.
Ideal… candidates should possess excellent communication and problem-solving abilities, strong attention to detail, and proficiency in multitasking. Previous experience in customer service, preferably in a call center environment or remotely, is highly desirable.
This remote full-time/part-time position allows you to set your hours. It is suitable for a college student, stay-at-home parent, or someone looking to supplement their life with additional income and a flexible schedule.
The hours available for this role are 24/7, 7 days a week, 365 days a year. Please apply now if you meet the qualifications and are interested in joining our dynamic team.
www.lacerlief.com
Responsibilities
? As a remote Customer Service Representative at Lacerlief Advisory, you will be crucial in ensuring a seamless and positive customer experience.
? Responding to customers and resolving issues promptly and effectively
? Communicating with customers through various channels, including phone, email, and chat
? Maintaining a professional and empathetic demeanor in all interactions
? Identifying and addressing customer concerns, escalating issues when necessary
? Collaborating with other teams to find comprehensive solutions
? Continuously updating knowledge to assist customers effectively
? Ensuring accuracy and completeness in all customer interactions
? Following established protocols and guidelines
? Dedication to providing outstanding customer service
In addition, the ideal candidates should be able to submit to and pass a Background check and have a stable home internet connection.
Qualifications
To excel in this role, you should possess the following skills:
Must have a laptop or Desktop with at least 12GB or BETTER and a dedicated ethernet port; no ethernet adaptors allowed
? Excellent verbal and written communication skills
? Ability to convey information clearly and concisely
? Empathy and patience in dealing with customer concerns
? Strong analytical and problem-solving skills
? Ability to think on your feet and adapt to changing situations
? Comfortable working in a fast-paced and dynamic remote environment
? Flexibility to accommodate different shifts and schedules
? Familiarity with basic computer applications and troubleshooting
? Ability to navigate online platforms and assist customers with technical issues
