Job Overview
We are thrilled to invite applications for the role of Entry Level Customer Service Agent, a position designed for individuals with a strong passion for delivering exceptional patient support within the medical field. If you find fulfillment in aiding others and excel in fast-paced environments, this opportunity may be an ideal match for you…
Key Responsibilities
• Serve as the primary point of contact for incoming calls, connecting patients with our healthcare professionals.
• Collect and document vital information from callers to ensure effective communication with clinicians.
• Maintain professionalism and composure while addressing callers’ concerns, particularly in emotionally charged situations.
Required Skills
• Exceptional verbal communication and interpersonal abilities.
• Strong organizational skills paired with proficient typing and keyboarding capabilities.
• Solid understanding of Microsoft Office tools and ability to navigate the internet effectively.
• Demonstrated customer service acumen, with a focus on showcasing empathy and warmth over the phone.
Qualifications
• Candidates must be at least 18 years of age.
• A background check and verification of federal work eligibility will be required during the hiring process.
Career Growth Opportunities
Joining our team opens doors for professional advancement, with structured pathways for growth and development within the organization. We are committed to providing comprehensive training and continuous support to help you enhance your customer care skills.
Company Culture and Values
We cultivate a work environment built on compassion, teamwork, and respect for each team memberÂ’s contribution. Our mission is centered around making a positive impact on the lives of the patients we serve, fostering a culture of empathy and dedication.
Compensation And Benefits
• Starting Pay: $18.00 per hour, with opportunities for rapid pay increases and internal promotions.
• Work Arrangement: This role is remote after completing a two-week training orientation at our Gilbert training center.
• Schedule: Work hours typically span Monday to Friday, including some evenings, weekends, and holidays, which are compensated at time and a half.
• Benefits: Full-time team members may access health, dental, and vision insurance, along with retirement savings plans, upon eligibility.
We eagerly await your application and the chance to welcome you to our dedicated team!
Employment Type: Full-Time
