Location: International, Anywhere; 100% Remote; Freelance
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies…
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
Flexible work schedule options available, with the majority of work hours during weekdays and daytime. You have the opportunity to create a work schedule that works best for you.
Earnings & Revenue:
Contract earnings vary by client, with competitive rates typically around $18 per hour. Pay is determined by your phone call status when assisting customers, with additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
Exceptional written and verbal communication skills
Proven track record in customer service and delivering outstanding customer care
Keen attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software
Important Information
Technology & Equipment Requirements:
Quiet and secure work environment during working hours
Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
Valid and up-to-date antivirus software installed
Smart phone, Android tablet or iPad is required for program work, along with an authentication app
Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
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