Moderna is a pioneering biotechnology company at the forefront of mRNA science, transforming lives with innovative therapies and vaccines. We are committed to delivering exceptional products and services while fostering a collaborative and inclusive environment for our team members.
Job Overview:
We are seeking a motivated and detail-oriented Remote Customer Service/Data Entry Representative to join our growing team. In this role, you will be responsible for delivering excellent customer service and maintaining accurate data records. This position offers the flexibility of working from home, enabling you to contribute to ModernaÂ’s mission from anywhere.
Key Responsibilities:
• Provide exceptional customer support by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Accurately enter and update customer information into company databases.
• Respond promptly to emails, chat inquiries, and phone calls in a professional manner.
• Collaborate with internal teams to ensure smooth communication and data integrity.
• Follow company policies and procedures to maintain confidentiality and security of sensitive information.
• Generate reports and analyze data to support operational efficiency.
Qualifications:
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven experience in customer service or data entry roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and familiarity with CRM systems is a plus.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and a proactive attitude.
What We Offer:
• Competitive salary and benefits package.
• Flexible work environment with the ability to work remotely.
• Opportunities for career growth and development.
• A supportive and inclusive company culture.
• The chance to contribute to meaningful work that impacts global health.
How to Apply:
If you are excited about the opportunity to join Moderna as a Remote Customer Service/Data Entry Representative, please submit your resume and a cover letter outlining your qualifications and interest in the role.