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About Us:
Join a team that values great customer service and a positive work culture! We?re looking for enthusiastic, problem-solving individuals to join us asRemote Customer Service Representatives . If you thrive in a fast-paced, supportive environment and are excited about making a difference for our customers, we?d love to meet you!
This is afully remote positionthat offers flexible hours, comprehensive training, and the chance to grow within the company. You?ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they?re completely satisfied.
Key Responsibilities:
Assist customers via phone, email, and chat to address inquiries and resolve issues
Provide accurate and clear information about our products and services
Help customers understand and manage their benefit packages effectively
Maintain professionalism and a positive, solution-focused attitude in all interactions
Keep detailed and accurate records of customer interactions and transactions
Meet and exceed performance targets, focusing on quality and customer satisfaction
Continuously look for ways to improve the customer experience and streamline processes
What We?re Looking For:
Prior experience in customer service is a plus (we?ll train the right person!)
Excellent communication skills, both written and verbal ? you?ll be talking with customers daily
Strong problem-solving and critical thinking abilities
Ability to multitask, prioritize, and stay organized in a fast-paced remote environment
Comfortable working with computer systems, customer service software, and CRM tools
A reliable internet connection and a dedicated, quiet workspace
High school diploma or equivalent; some college coursework is a plus
Why You?ll Love Working Here:
Competitive pay with regular performance reviews
Comprehensive training program to get you up to speed and set you up for success
Flexible work-from-home schedule ? enjoy a better work-life balance
Opportunities for growth ? we love promoting from within and investing in your development
Full benefits after 90 days, including health insurance, retirement plans, and more
A positive and inclusive company culture where your contributions are valued
How to Apply:
Ready to start your next career chapter? Apply today, and we?ll be in touch to discuss the next steps.
Seniority level:Entry level
Employment type:Full-time
Job function:Other
Industries:Internet Publishing#J-18808-Ljbffr