Chewy, a leading pet e-commerce company, is looking for passionate and dedicated individuals to join our remote customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and assistance. This role offers a unique opportunity to work from the comfort of your own home, while making a meaningful impact on the lives of pet owners. If you are a problem solver with excellent communication skills, we encourage you to apply.
Job Details:
Position
Remote Customer Service Representative
Location
Remote, work-from-home
Job Type
Full-time
Shift
Flexible schedules, including weekends and holidays
Salary
Competitive salary plus bonus opportunities
Experience Level
Entry-level to experienced
Industry
E-commerce, Pet Care
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide troubleshooting assistance, process orders, and handle returns and exchanges.
• Ensure customer satisfaction by addressing concerns with empathy and problem-solving skills.
• Maintain an in-depth understanding of Chewy’s products, policies, and services to offer the best possible assistance.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions accurately in the system.
Requirements:
• High school diploma or equivalent (some college preferred).
• Previous customer service experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Ability to multi-task and work effectively in a remote environment.
• Strong problem-solving skills and a customer-first mindset.
• Ability to work flexible hours, including weekends and holidays.
• Access to a reliable internet connection and a quiet workspace.
Benefits:
• Competitive pay with performance bonuses.
• Paid time off (PTO) and paid holidays.
• Employee discounts on Chewy products.
• Career advancement opportunities.
• Paid training and continuous development.
• Access to employee recognition programs and rewards.
Health Insurance:
• Comprehensive health, dental, and vision insurance plans.
• Life and disability insurance options.
• 401(k) retirement plan with company match.
• Wellness programs to support physical and mental health.
Why Join Us?
• Be part of a rapidly growing company dedicated to delivering the best products and services to pet owners.
• Work remotely with flexible schedules that allow for a better work-life balance.
• Join a team that values diversity, inclusion, and continuous growth.
• Opportunities for advancement and career development.
• Competitive compensation and comprehensive benefits.
How to Apply:
To apply, please submit your resume and a brief cover letter explaining why you would be a great fit for the Remote Customer Service Representative position at Chewy. We look forward to hearing from you!