FedEx is seeking enthusiastic and dedicated individuals to join our team as Remote Customer Service Representatives. If you have a passion for helping customers and want to work from the comfort of your home, this is the perfect opportunity for you!
Job Title…
Remote Customer Service Representative
Location:
Remote (Work from Home)
Job Type:
Full-Time
Responsibilities:
• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries regarding their shipments, deliveries, and account information.
• Resolve customer complaints and issues in a timely and professional manner.
• Update customer records and maintain accurate account information.
• Work collaboratively with other team members and departments to ensure customer satisfaction.
Qualifications:
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using computers and various software applications.
• Ability to work independently and manage time effectively.
• Must have a quiet and distraction-free workspace.
Technical Requirements:
• Reliable high-speed internet connection.
• Computer with a minimum of Windows 10 or macOS 10.15.
• Headset with microphone for clear communication.
• Ability to install and use required software applications.
Benefits:
• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for career advancement and professional development.
• Employee discounts on FedEx services.
How to Apply:
If youÂ’re ready to join a dynamic and supportive team, please submit your resume and a cover letter outlining your qualifications and experience. Apply through our website or send your application to [email protected].
Application Deadline:
Applications will be accepted until the position is filled.
FedEx is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
We look forward to hearing from you
