Job Overview
We are excited to invite applications for the role of Customer Service Representative in a fully remote capacity, exclusively for residents of Colorado. This is an excellent opportunity to join a vibrant team that thrives in a high-volume call center environment, where you will assist customers with inquiries regarding open enrollment, application statuses, and more…
Key Responsibilities
Deliver exceptional customer service by responding to general insurance enrollment inquiries and providing assistance with eligibility, plan selections, and modifications.
Ensure accurate entry of customer information and interactions into the system.
Leverage available resources to resolve customer issues and provide insightful answers to questions.
Troubleshoot technical challenges related to insurance processes, policies, and systems.
Conduct thorough research as needed to address complex customer concerns.
Maintain compliance with state and federal regulations while upholding service excellence, quality, and productivity standards.
Execute additional tasks as required.
Required Skills
Strong verbal and written communication abilities, emphasizing interpersonal telephone skills.
Proficient in Microsoft Office and other relevant technology applications.
Capable of handling sensitive and confidential information with discretion.
Excellent troubleshooting skills for technical issues.
Ability to excel in a fast-paced, dynamic environment.
Qualifications
Must be a resident of Colorado.
A minimum of 1 year of consistent call center experience is required; 2-3 years is preferred.
At least 1 year of customer service experience is essential.
Dependable attendance is crucial, particularly during the 2-3 week training program.
A quiet home office setup free from distractions is necessary.
Familiarity with the Colorado Benefits Management System (CBMS) is advantageous.
Seeking candidates who demonstrate a commitment to long-term roles and possess a history of job stability.
Career Growth Opportunities
We pride ourselves on offering a culture that supports professional growth and development, creating an ideal setting for individuals eager to advance their careers.
Compensation And Benefits
This is a long-term contract position with a competitive compensation of $19 per hour.
Enjoy the flexibility of a fully remote work arrangement, allowing you to work from the comfort of your home.
If you are seeking a rewarding remote position where you can truly make a positive impact, we encourage you to apply today!
Employment Type: Full-Time
