Job Title: Customer Support Representative – Remote | WFH
Job Overview…
We are on the lookout for a highly skilled Customer Support Representative to join our innovative team. This pivotal role requires a commitment to delivering outstanding customer service and support through our advanced cloud-based technology solutions.
Key Responsibilities
• Provide exceptional customer support through various communication channels, including telephone and electronic means.
• Collaborate with cross-functional teams to design and implement effective strategies to enhance customer engagement and satisfaction, particularly with mobile and web applications.
• Gather and analyze relevant information to address product and service inquiries.
• Ensure customer satisfaction by responding promptly to inquiries and effectively resolving complaints.
• Record comprehensive details of inquiries, comments, and complaints, maintaining an organized customer database.
• Facilitate outbound sales calls and coordinate demos for our inside sales representatives.
• Communicate effectively with internal departments to address and escalate unresolved issues.
Required Skills
• Previous experience in a customer-facing role, specifically within SaaS or similar industries.
• Exceptional verbal and written communication skills, with a strong customer-oriented mindset.
• Proficiency in Microsoft Office applications and familiarity with tools such as Zoom, Basecamp, TimeDoctor, and Google Drive.
• Ability to work independently, demonstrating initiative, creativity, and flexibility while managing multiple tasks.
• Strong attention to detail and a passion for problem-solving.
• Proven track record in closing deals and achieving sales targets is a plus.
Qualifications
• A minimum of one year of experience in customer service or customer success roles.
• Self-motivated and able to perform well in a fast-paced, entrepreneurial environment.
• Strong interpersonal and organizational skills, complemented by effective communication and presentation abilities.
Career Growth Opportunities
Joining our team presents an exceptional opportunity for professional development within a supportive environment that values innovation and individual contributions. You will enhance your skills while engaging with cutting-edge software solutions that shape the future of customer experiences.
Company Culture And Values
Our organization thrives on a culture of collaboration and adaptability. We are dedicated to reimagining impact and shaping the future, fostering an environment that encourages both professional growth and personal initiative.
Compensation And Benefits
We offer a competitive salary based on experience, alongside a flexible full-time work schedule. All team members are required to use TimeDoctor for task tracking and management.
Employment Type: Full-Time
