Job Overview
Join our rapidly expanding organization as a Scheduler, where your passion for optimizing operations and delivering exceptional support will play a pivotal role in enhancing communication across diverse communities. We are committed to dismantling communication barriers and creating an inclusive environment where every dialogue counts.
Key Responsibilities
• Foster and maintain strong relationships with clients and interpreters to facilitate both onsite and video-based interpreting services.
• Efficiently assign interpreters (both staff and contractors) to fulfill daily operational needs, ensuring optimal efficiency while managing costs and prioritizing safety.
• Keep precise and up-to-date records of qualified and trained interpreters across various interpreting settings, including video relay (VRS), video remote (VRI), and onsite services.
• Provide operational support through data entry, reporting, and additional organizational tasks to guarantee seamless center functioning.
• Proactively address scheduling complexities and escalate issues to management as necessary.
• Offer interpreting services as required to support center operations.
• Collaborate closely with the workforce management department and engage in special projects as assigned.
Required Skills
• A minimum of 2 years of workforce scheduling experience.
• Proficient in database management and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent data entry capabilities.
• Outstanding organizational and communication skills.
• Ability to excel in a fast-paced, independent work environment.
• Familiarity with interpreting standards and practices (e.g., RID/NAD) is advantageous.
• Experience as a sign language interpreter is preferred.
Qualifications
We seek a driven and detail-oriented individual with exceptional organizational skills and a dedication to providing extraordinary service.
Career Growth Opportunities
As a member of our team, you will have the chance for professional and personal development within a thriving organization. Opportunities to engage in special projects and assume new responsibilities will be available, enhancing your career trajectory.
Company Culture and Values
Join a mission-driven team that prioritizes communication access for all. Our dynamic work environment is designed to promote collaboration and support among team members, fostering both personal and professional growth.
Employment Type: Full-Time
