Overview: We are seeking a proactive and detail-oriented individual to fill the role of a part-time Order Entry/Facilitator, and Customer Service from a remote position. This position plays a pivotal role in ensuring smooth order processing, facilitating effective communication between various departments, and delivering exceptional customer service experiences.
Responsibilities:
1. Order Entry:
a. Accurately enter/support orders received via various channels into the company’s order management system.
b. Verify order information for completeness and accuracy, including pricing, product codes, and shipping details.
c. Coordinate with the sales team and customers to clarify any discrepancies or missing information in orders.
d. Ensure timely processing of orders and adherence to established deadlines.
2. Order Facilitation:
a. Serve as a liaison between sales, production, logistics, and other relevant departments to facilitate order fulfillment.
b. Monitor order status and proactively communicate updates to customers regarding order progress, shipment tracking, and any delays.
c. Collaborate with inventory management to ensure product availability and timely replenishment to meet customer demands.
d. Address and resolve any issues or concerns related to order fulfillment promptly and effectively.
3. Customer Service:
a. Provide exceptional customer service by promptly responding to inquiries via phone, email, or other communication channels.
b. Assist customers with order inquiries, product information, pricing, and any other queries they may have.
c. Handle customer complaints or concerns with empathy and professionalism, striving to achieve satisfactory resolutions.
d. Build and maintain strong relationships with customers to enhance loyalty and promote repeat business.
Qualifications:
• Bachelor’s degree in business administration, marketing, or related field preferred.
• Proven experience in order entry, customer service, sales support, or related roles.
• Strong attention to detail and accuracy in data entry and order processing.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in using order management systems, CRM software, and Microsoft Office suite.
• Problem-solving skills and ability to handle challenging situations with patience and professionalism.
• Familiarity with sales and inventory management processes is a plus.
· Sufficiently Bilingual (English/Spanish)
· Personal Computer and fluid internet connection
This position offers an opportunity to join a dynamic team and contribute to the success of our organization by ensuring seamless order processing, exceptional customer service, and effective sales support. If you are a self-motivated individual with a passion for delivering excellence, we encourage you to apply for this role.
Job Type: Part-time
Pay: $18.00 – $22.00 per hour
Expected hours: 16 – 20 per week
Benefits:
• On-the-job training
• Work from home
Shift:
• 4 hour shift
Language:
• English (Required)
• Spanish (Required)
Work Location: Remote
