Description:
• The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
• This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
• A remote Customer Service Representative position at Concentrix allows you to join a diverse team and help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
• You’ll also receive ongoing training, technologies, and support for your career growth.
Requirements:
• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements: Bring your own device – This position does not loan equipment
• Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 10+
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
• Speeds: 10 mbps download and 3 mbps upload or higher
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence
Benefits:
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
