Title: Amazon Connect Consultant
Location: Remote
Duration: 6+Months
Job Description:
路 Amazon Development with Amazon Connect experience.
路 Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.
路 Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
路 Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
路 Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
路 Act as the technical liaison between offshore technical team and customers/partners.
路 Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).
路 Lead delivery teams as a senior technical leader in a hands-on capacity.
路 Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
路 IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.
路 Excellent analytical and communication (oral & written) skills.
Nice to Have:
路 Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect
路 Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)
路 Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel聟)
