Senior Staff Engineer – Amazon Connect
• Duration: 3-month contract/ Right to Hire
• Contract Hourly Pay rate up to 100/hr…
• Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Position Description
• Our Senior Staff Engineer is a senior-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
• Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
• The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
• Our Client’s Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
• You will help drive our insurance business transformation as we redefine the experience for our customers.
Responsibilities
• Provides technical architecture & leadership for medium to large, complex, cross-functional Products/Platforms, enabling the work for all teams within a Domain and mentoring relatively junior engineers. Self-Directed.
• Specifies architectures and sub-system or process decompositions that involve significant integrations and/or cross-team collaboration
• Provides pertinent documents, directions, and examples. Identifies short- and long-term solutions; Implements new architectural patterns
• Ensures that software and system implementation and deployment configurations meet the functional and non-functional requirements for the system and that the implementation is of high quality
• Principal contributor (lead) and approver for design, patterns, best practices, policies, code, and architecture reviews activities involving complex integrations
• Translates complex business requirements into technical designs
Qualifications
• Expert experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
• Expert experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
• Master-level experience using multiple programming languages including Node.js, Python, C#
• Experience implementing infrastructure as code using Terraform
• Experience integrating with internal and external applications
• Developed strategies, processes, and best practices for the department by analyzing industry best practices
• Provided a technical direction and architectural guidelines for teams facing extremely complex technical challenges
• Experience building detailed technical architecture, framework, and reusable capabilities with best practices and operational intelligence that meet the test of time iteratively
• Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
• Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
• Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
• Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
• Experience working in an Agile environment (Scrum, Kanban, SAFe)
• AWS Certifications at the Associate, Professional, or Specialty Level
Experience
• 8+ years of experience in Contact Center technologies and Cloud Architecture
• 10+ years of professional software development experience
• 8+ years experience with architecture and design
• 4+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
• 4+ years of experience using Terraform as Infrastructure as Code
• 6+ years of experience in open-source frameworks
• 3+ years of people management experience
Education:
• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits:
• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund
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