Job Description:
Role Title: Senior Analyst, Channel Marketing (L08)
Company Overview:
OMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industryÂ’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family… members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview:
The performance marketing team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony’s brand presence in a dynamic market.
Role Summary/Purpose:
The selected candidate will be part of Performance Marketing Organization rolling up to Synchrony, India, Hyderabad. He/She will be aligned with the Channel marketing team India to take care of email building, testing, and auditing marketing/servicing campaigns with proper documentation and the highest level of accuracy. This position would require expertise in email campaign execution through ESP, auditing a wide variety of email marketing campaigns, ensuring designs and layouts of emails are optimized, proficiency in email automation, managing campaigns in a fast-paced deadline-driven environment, and project management skills.
Key Responsibilities:
• Work within a designated email platform to build, test, and audit the email marketing/servicing campaigns, ensuring creative and file selections are accurate.
• Perform complex creative and data auditing and testing to ensure campaign accuracy
• Maintain a project tracker to reflect the status of all the projects and completion dates.
• Maintain a good communication rhythm with stakeholders on projects.
• Strong adherence to SLA’s on timelines, accuracy & Compliance.
• Record all approvals and final documents within the campaign management system.
Required Skills & Knowledge:
• Bachelor’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 0 to 2 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 2 to 4 years of experience in building and deploying email campaigns via ESP.
• Minimum 1 year of email and direct mail marketing channel experience, with hands-on experience building, testing, and auditing commercial emails
• Minimum 1 year of experience with an enterprise email service platform: PCM/Harmony (or) Zeta (or) SFMC (Salesforce Marketing Cloud)
• Exposure to project management tools: COSMOS Workfront (or) MRM (or) Jira (or) ProofHub etc.
• Minimum 1 year of experience working with US stakeholders/ Offshore Clients
• Proficient with MS Office suite including Outlook, Word, Excel, and PowerPoint
• Strong project management skills and attention to detail
• Exposure to Marketing and retail concepts
• Strong written & verbal communication skills
• Good team player
Desired Skills & Knowledge:
• Understanding of US credit card or retail business
• Exposure to Marketing databases
• Proven ability in delivering and reviewing projects with clients and peers.
• Exposure to any project management tool
• Exposure to Digital platforms
Eligibility Criteria:
BachelorÂ’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 0 to 2 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 2 to 4 years of experience in building and deploying email campaigns via ESP.
Work timings: 02:00pm-11:00pm IST
For Internal Applicants:
• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L04+ Employees can apply.
Grade/Level: L08
Job Family Group:
Marketing
