Are you an experienced and passionate Senior IT Technician looking to advance your knowledge and troubleshooting skills? We want to hear from you! This is a great opportunity to work remotely with a fast-growing company that values its clients and team.
At Syscon Inc., we care deeply about our clients and foster a culture where our company, employees, and clients grow and succeed together. As a rapidly growing business, we are looking for someone who aligns with our values and is excited to contribute to our team’s success.
As our Senior IT Technician and a key member of our team, you:
• Care about people, treating clients and each other with respect.
• Empower clients to use technology effectively, always seeking to remove their pain points.
• Put in the work and take initiative.
• Have a team mentality, with no “not my job” attitude—there’s no task beneath us.
• Are proactive in asking for help and finding solutions. You own your work and results.
• Embrace growth, learn from… constructive feedback, and see mistakes as opportunities.
We believe you will be successful as a Senior IT Technician if you have:
• 5+ years of experience as a technician, troubleshooting and maintaining MS Windows platforms, ideally with an outsourced IT company.
• Experience with Microsoft Windows Server (2016 through 2022) in production environments, including Microsoft SQL.
• Skills in configuring, troubleshooting, and maintaining Microsoft Exchange Online and advanced Microsoft 365 features.
• Experience automating tasks through Windows PowerShell scripting.
• Worked in terminal server or VDI environments.
• Ability to troubleshoot wireless connectivity, including HP Aruba Instant On systems.
• Excellent documentation skills for ticketing systems.
Your Key Responsibilities:
• Provide remote technical IT support to clients.
• Perform troubleshooting and resolution of tickets.
• Migrate clients from on-premises/hosting platforms to Azure hosting environments.
• Assist in transitioning from classic AD to Entra ID (formerly Azure AD), including joining endpoints to Entra ID.
• Monitor the RMM tool for alerts on managed equipment and troubleshoot as needed.
• Ensure compliance with our backup standards and monitor the backup portal for failures or alerts.
• Follow and update maintenance checklists, documenting tasks, screenshots, outcomes, and time worked on tickets.
• Communicate effectively with the Customer Support desk and clients regarding assigned tickets and projects.
• Honor client confidentiality and safeguard their data and access.
• Maintain a positive working attitude and be relational with clients and teammates to facilitate high customer satisfaction.
Skills and Competencies You Need for Success:
• Strong communication skills, including documentation, end-user communication, and client interaction.
• Exceptional troubleshooting abilities, able to analyze and resolve complex technical issues.
• Strong interpersonal skills, including effective time management, self-drive, and prioritization.
Technology You Should Be Familiar With:
• Microsoft Azure, including Azure Virtual Desktop.
• Microsoft 365 advanced functionalities (Exchange Online, SharePoint Online, Entra ID, Intune, Autopilot, Conditional Access Policies).
• Microsoft Windows Server (all versions).
• HP products (servers, workstations, laptops, switches).
• Remote access tools like N-Able Take Control, LogMeIn Rescue.
• Managed Services experience using N-Able Platform or similar RMM tools.
About Syscon Inc.: Syscon Inc., established in 1986, provides innovative technology solutions and computer technical support to our clients. We are a small company, but growing rapidly, and your role as a Senior IT Technician will play a crucial part in our success. Your input will carry a lot of weight in making impactful decisions.
Job Details:
• Remote work.
• Occasional in-person meetings for team-building.
• Typical schedule: 8 AM – 5 PM CST, M-F.
Perks & Benefits:
• Opportunity to grow your skills and career.
• Work with a talented, committed, and supportive team.
• Excellent medical, dental, and vision benefits.
• Unlimited PTO.
• Competitive salary commensurate with your experience.
Application Process: Please apply directly through Indeed. No phone inquiries, please.
If you’re a Senior IT Technician passionate about making a big impact at a fast-growing company, we encourage you to apply! Come grow with us and make a difference!
Job Type: Full-time
Pay: $70,000.00 – $78,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• IT Technician related: 3 years (Required)
• Troubleshooting MS Windows: 3 years (Required)
• Automating through Windows PowerShell: 3 years (Preferred)
• Configuring and maintaining MS 365 and advanced: 3 years (Required)
• PowerShell: 3 years (Preferred)
Language:
• professional and fluent English (Required)
Work Location: Remote
