At the Coca-Cola Company, we are a dynamic hub of excellence, crafting the brands and choice of drinks that people love. We value how we work as much as what we achieve. The Coca-Cola Company transformed its approach and capabilities as it relates to digital experiences and crisis management. Marketing & PACS Services (MPS) has been at the forefront of digitizing, automating, and scaling… enterprise services for impact. It is a highly dynamic and iterative organization that is continuously evolving. In this opportunity within the Digital PACS & Care (DPC) organization, the Senior Manager, Crisis Operations, will join the new service line to implement calming, repeatable and trusted data-powered crisis operations. The successful candidate will be responsible for driving our ambition forward – to get the right insights, at the right time, to the right people to facilitate mature business decision making.
Location: Atlanta, Georgia
What YouÂ’ll Do For Us
• Design efficient and repeatable crisis operations with user-focused thinking in partnership with Digital PACS & Care (DPC) team members and Corporate Communications partners
• Create and maintain crisis operations documentation for supporting digital communications, Brand PR, global events, social media moderation, etc.
• Implement and scale already proven crisis operations globally in each of our Operating Units (OU’s)
• Conduct frequent retrospectives to refine existing operations and identify new areas of opportunity for development
• Build TCCC crisis protocols for our networked organization that connects decision makers, functions, analysts and front-line communicators, achieving end-to-end crisis operations
• Train, educate and inspire the TCCC system on crisis operations with an engaging and customized training program
• Position Details
Hybrid work schedule – 2 days per week in person and 3 days virtual
Individual contributor role – no direct reports
Qualifications & Requirements
Looking for candidates with 5+ years of work experience, with high relevance to responsibilities of this role including experience designing and implementing successfully adopted operations; experience working across teams and geographies in a complex, global environment partnering with internal and external colleagues; and ideally, experience in crisis and reputation management. Also looking for:
• Excellent and charismatic communication skills
• Passion for operations design and crisis/reputation management
• Calm and unflappable demeanor in stressful and chaotic situations
• What We’ll Do For You
• Career Growth: We are committed to your professional development, offering opportunities for growth and advancement.
• Purpose Driven: Purpose-driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Skills
Human Insights; Business Processes; Crisis Communication Management; Crisis Management; Public Relations Communications; Communication
$125,000 – $147,000
