Fedex is hiring for Service Center Support Representative
The Service Center Support Representative is responsible for providing administrative and customer service support in the daily operation of the service center. This role involves handling customer inquiries, processing documentation, and performing various tasks to ensure efficient service center operations.
Key Responsibilities:
• Customer Service: Assist customers with inquiries via phone, email, or in-person, including tracking shipments, providing rate quotes, resolving issues, and handling billing or invoicing questions.
• Documentation: Process and verify documentation related to freight movement, including shipping bills, delivery receipts, and other required forms.
• Data Entry: Enter and update shipment information into the computer system, including tracking statuses, generating or correcting freight bills, and ensuring accurate data entry.
• Administrative Tasks: Perform clerical functions such as maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail and packages.
• Freight Handling: Administer the freight pick-up process, make delivery appointments, and manage documentation related to driver check-ins and collections.
• Communication: Coordinate with sales, operations, and other service centers to address and resolve customer needs and operational issues.
• Cash Handling: Reconcile cash and checks collected, prepare deposits, and manage COD check remittances to customers.
• Compliance: Ensure compliance with company policies, procedures, and applicable laws/regulations.
Qualifications:
• Education: High school diploma or GED required; additional education or certification in a related field is a plus.
• Experience: Previous experience in customer service and general office administration preferred; experience in transportation or logistics is advantageous.
• Skills: Strong communication, organizational, and multitasking skills. Ability to use general office equipment and software, including typing/data entry skills.
• Knowledge: Understanding of FedEx services and products, with the ability to handle confidential information and follow instructions accurately.
• Attributes: Ability to work independently and as part of a team in a fast-paced environment. Demonstrated time management skills and attention to detail.
Working Conditions:
• Environment: Office and dock environment, fast-paced and deadline-oriented.
• Hours: May vary based on operational needs.
