Service Desk Advisor
Job Summary
– **Job Type:** Full-Time
– **Salary:** Competitive
– **Working Hours:** 40 hours per week
– **Company:** Amazon Inc.
– **Location:** Washington
– **Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Retirement Plan, Employee Discounts
Description
Amazon Inc. is seeking a dedicated and customer-focused Service Desk Advisor to join our team in Washington. As a Service Desk Advisor, you will be the first point of contact for our customers, providing exceptional support and ensuring their issues are resolved promptly and efficiently.
Requirements
– High school diploma or equivalent; Bachelor’s degree preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a fast-paced environment
– Proficiency with Microsoft Office Suite and customer service software
– Prior experience in a customer service or technical support role is a plus
Responsibilities
– Respond to customer inquiries via phone, email, and chat
– Troubleshoot technical issues and provide step-by-step guidance to customers
– Escalate complex issues to higher-level support teams when necessary
– Document customer interactions and resolutions accurately
– Follow up with customers to ensure their issues are fully resolved
– Maintain a high level of customer satisfaction through professional and courteous service
Benefits
– Comprehensive Health, Dental, and Vision insurance
– Paid Training and opportunities for career advancement
– Generous Paid Vacations and Paid Time Off
– 401(k) Retirement Plan with company match
– Employee Discounts on Amazon products and services
Educational Qualifications
– High school diploma or equivalent required
– Bachelor’s degree in a related field preferred
Company Overview
Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. We are committed to providing our customers with exceptional service and innovative solutions. Our team members are dedicated, passionate, and always striving to push the boundaries of whatÂ’s possible.
Why Join Amazon
At Amazon, we believe in fostering a collaborative and inclusive work environment. We offer our employees the opportunity to grow both personally and professionally. With a variety of benefits and a strong commitment to diversity, Amazon is a place where you can thrive and make a difference.
Equal Opportunity Employer Statement
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
