Spanish Bilingual Call Center Representative
Work From Home and stay out of the cold weather!
American Health Connection (AHC) is growing and needs Spanish Bilingual Work From Home Patient Services Representatives. AHC provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is part of a team that will support a Medical Health System client. This is a regular, full-time position with virtual training, employee benefits, and is 100% remote. No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!
Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This is a virtual medical call center position, so you know when you disconnect the patient call, you are done with that task and on to the next patient call.
• We prefer candidates with 1-year minimum high-volume scheduling experience in a high-volume call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical experience is a plus.
• Bilingual in fluent English and Spanish.
• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
• The Patient Services Representatives must have private, noise-free, HIPAA-compliant space at home.
• High school diploma or equivalent.
• Proficient knowledge of Microsoft Office Suite is required.
DAY SHIFTS AVAILABLE: Monday – Friday
Must be available for rotating 4th weekends
Hourly Rate Starts At $17.00 with a 90 Day Review
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
COMPUTER REQUIREMENTS – Must agree to meet these requirements after signing our offer letter and before start date:
• *Computer Requirements: **Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns**
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 10 or newer; Mac Big Sur or newer
Processor (CPU): Intel i5 / Ryzen 3 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
• *Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical keyboard and mouse is required
• *Internet Requirements: **Wireless(WiFi), Cellular(Hotspot), and Satellite internet connections are not acceptable due to the weather and radio frequency interference concerns which will cause unstable internet connectivity**
Internet Provider Type: Cable Internet
• *Computer Internet Connection Requirements: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
• Our healthcare agents must have private, noise free, HIPAA compliant space at home.
Apply Now!
Applicants must reside in the continental U.S.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• Monday to Friday
Application Question(s):
• Do you have medical industry experience?
• Are you bilingual? Other than English, which languages do you speak fluently?
• desktop computer, USB headsets, and Internet speed of 30 Mb/Sec download and 10 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
• Do you have a HIPAA compliant, noise free, and private place in your home to work and use your computer?
Education:
• High school or equivalent (Required)
Experience:
• Call center: 1 year (Required)
Work Location: Remote
