Description:
• Troubleshoot technical problems with clients by phone and via Zendesk.
• Apply technical expertise to quickly resolve simple and complex problems.
• Create FAQs or other documentation for problem-solving.
• Collaborate with the team to document and/or resolve product issues.
• Maintain excellent customer communication and follow up throughout the troubleshooting process.
• Provide detailed documentation of reported product issues and resolutions.
• Deliver constructive product feedback as it is received from customers.
• Suggest ways in which UltraLinq can improve the overall customer experience.
• Minimum 1 year experience in a customer-facing telephone support role.
• Work or education-related experience which required the ability to think critically in order to solve problems.
• A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
• Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
• Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
• Outstanding verbal and written customer-facing communication skills.
• Demonstrated aptitude for troubleshooting and diagnosing technical problems.
• Must be customer-oriented and provide exceptional customer service to clients.
• Strong attention to detail, time management, and organizational ability.
• Able to work independently within defined processes and procedures.
• A passion for healthcare is a strong plus!
Requirements:
• Candidate must be interested in shifts between 8 PM and 8 AM EST.
• Candidates must be a quick and flexible thinker and eager to learn as much as they can.
• Candidates must apply their technical expertise to quickly resolve both simple and complex problems.
• Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation.
• Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems.
• Candidate must be customer-oriented and provide exceptional customer service to clients.
• Candidate must have strong attention to detail, time management, and organizational ability.
Benefits:
• Health insurance offerings
• 401K offerings
• Pre-tax commuter benefits
• Flexible vacation policy
• Vacation incentive
• Competitive base salary and commission structure for sales roles
