Description:
Β Troubleshoot technical problems with clients by phone and via Zendesk.
Β Apply technical expertise to quickly resolve simple and complex problems.
Β Create FAQs or other documentation for problem-solving.
Β Collaborate with the team to document and/or resolve product issues.
Β Maintain excellent customer communication and follow up throughout the troubleshooting process.
Β Provide detailed documentation of reported product issues and resolutions.
Β Deliver constructive product feedback as it is received from customers.
Β Suggest ways in which UltraLinq can improve the overall customer experience.
Β Minimum 1 year experience in a customer-facing telephone support role.
Β Work or education-related experience which required the ability to think critically in order to solve problems.
Β A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
Β Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
Β Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
Β Outstanding verbal and written customer-facing communication skills.
Β Demonstrated aptitude for troubleshooting and diagnosing technical problems.
Β Must be customer-oriented and provide exceptional customer service to clients.
Β Strong attention to detail, time management, and organizational ability.
Β Able to work independently within defined processes and procedures.
Β A passion for healthcare is a strong plus!
Requirements:
Β Candidate must be interested in shifts between 8 PM and 8 AM EST.
Β Candidates must be a quick and flexible thinker and eager to learn as much as they can.
Β Candidates must apply their technical expertise to quickly resolve both simple and complex problems.
Β Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation.
Β Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems.
Β Candidate must be customer-oriented and provide exceptional customer service to clients.
Β Candidate must have strong attention to detail, time management, and organizational ability.
Benefits:
Β Health insurance offerings
Β 401K offerings
Β Pre-tax commuter benefits
Β Flexible vacation policy
Β Vacation incentive
Β Competitive base salary and commission structure for sales roles
