Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user.
Responsibilities: (Other duties may be assigned)
• Consult with existing and new customers to offer a variety of products and services
• Solve complex customer challenges and regain customer confidence
• General knowledge of company, products, and/or services
• Obtain customer information and enter into various CRM systems
• Adhere to QA requirements and utilize a call flow
• Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
• Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
• Technical PC experience (Windows, preferred)
• Ability to work independently as well as part of a team (Promotes positive work environment)
• Analytical and problem-solving skills
• Excellent communication skills (Professional demeanor)
• Ability to build rapport with customers and exhibit empathy
• Proficient with technology applications; email, Internet browsers, search engines and data management systems
• Basic math skills
What We Offer:
• Fun and Friendly work environment
• Flexible schedules
• Benefits; medical, dental, and vision
• Excellent advancement opportunities Amazing Referral Program
• – Earn $400 for every referral after 340 hours worked (60 days)!
