Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the… end-user.
Essential Duties and Responsibilities: (Other duties may be assigned)
• Speak with existing and new customers to diagnose and repair faults for a variety of products and services
• Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
• Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
• General knowledge of company, products, and/or services
• Obtain customer information and enter into various CRM systems
• Adhere to QA requirements and utilize a call flow
• Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
• Internet speed at your home must be at least 20mbps
• Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
• Technical PC experience (Windows, preferred)
• Ability to work independently as well as part of a team (Promotes positive work environment)
• Analytical and problem-solving skills
• Proficient in multi-tasking
• Excellent communication skills (Professional demeanor)
• Ability to build rapport with customers and exhibit empathy
• Proficient with technology applications; email, Internet browsers, search engines and data management systems
• Basic math skills
What We Offer:
• Attendance Bonus
• Fun and Friendly work environment
• Flexible schedules
• Benefits; medical, dental, and vision
• Excellent advancement opportunities
• Amazing Referral Program – Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 – $14.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
• Evening shift
Application Question(s):
• Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
• High school or equivalent (Required)
Experience:
• entry level tech support: 1 year (Preferred)
• Windows 10: 1 year (Preferred)
• Call center: 1 year (Preferred)
• customer service: 1 year (Preferred)
Work Location: Remote
