Description:
• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.
Requirements:
• Passion for exceptional customer support by going above customer expectations and delighting them.
• Advanced written English proficiency for effective communication.
• Adaptability to work flexible hours.
• Professionalism and composure with stressed or upset customers.
• Strong interpersonal skills and a passion for helping others.
• Minimum of 1-year work experience, preferably in IT.
• Bonus skills: Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.
• Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits:
• Opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
• Opportunities for professional growth as we continue to expand.
• Gain valuable insight into the software development process.
• Supplemental health insurance coverage.