DXC Technology is looking for an enthusiastic Tier 2 Technical Support Analyst to join our team and provide Voice/Chat/Email support to our customers. In this role, you will serve as the first point of contact for customer inquiries and identify and troubleshoot technical issues. Our ideal candidate is passionate about technology, customer service, and problem-solving.To excel in this position… you should have a knack for providing timely and accurate solutions to customer issues, excellent communication, and problem-solving skills. In addition to these skills, you must have a flexible schedule and be comfortable working in a fast-paced environment.If you are passionate about technology and customer service and have the required qualifications, we would love to have you join the DXC Technology team.
Responsibilities:
Provide Voice/Chat/Email support to customers in a timely and accurate manner.
Serve as the first point of contact for customer inquiries.
Identify and troubleshoot technical issues.
Utilize excellent communication and problem-solving skills to provide solutions to customer issues.
Maintain a flexible schedule and work in a fast-paced environment.
Stay current on new technologies and continuously upgrade technical knowledge.
Monitor and track customer inquiries and escalate as needed.
Investigate customer issues and provide solutions to ensure customer satisfaction.
Deliver high-quality customer service at all times.
Document customer inquiries, resolutions, and other pertinent information.
DXC Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics