Description:
• Fully remote position
• Help people by taking calls and understanding customers’ needs
• Create positive experiences for members as part of the Customer Experience team
Requirements:
• 1+ yr Call Center experience
• Answer incoming phone calls throughout scheduled shift
• Assisting customers with healthcare claims and enrollment
• A warm and friendly approach developing a good rapport with a caller
• Must be able to de-escalate and manage difficult calls
• Must strive to be professional, level-headed, to provide consistent, high-quality customer support
• Calls require excellent listening skills, research and attention to detail
• Up to 12 applications on one call
• Strong navigation skills, quickly transition from one task to another
• Proficient with dual monitors
• Excellent communication skills
• Minimum 25 WPM typing
• Keyboard shortcut knowledge
• High school diploma, GED
• Must reside in the US
• Successfully complete the mandatory paid 4-week training with 100% attendance
Benefits:
• Flexible scheduling
• Work-from-home opportunities
• Paid training
• Paid orientation and mandatory events
• Direct deposit payments
