Virtual Customer Support – Entry Level

<strong>Position:</strong> Virtual Customer Support – Entry Level

<strong>Location:</strong> Remote

<strong>Job Type:</strong> Full-time

<strong>About HappyGo Travel Services:</strong> HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

<strong>Responsibilities:</strong>

<strong>Customer Service:</strong>
<ul>
<li>Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.</li>
<li>Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.</li>
<li>Handle inquiries, concerns, and complaints professionally and promptly.</li>
</ul>
<strong>Booking and Scheduling:</strong>
<ul>
<li>Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.</li>
<li>Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.</li>
<li>Confirm bookings and send detailed itineraries to clients.</li>
</ul>
<strong>Destination Knowledge:</strong>
<ul>
<li>Stay updated on travel trends, visa requirements, and safety information for various destinations.</li>
<li>Offer insights and suggestions for travel experiences that match client interests.</li>
</ul>
<strong>Administrative Tasks:</strong>
<ul>
<li>Maintain accurate records of bookings, payments, and client interactions using our CRM system.</li>
<li>Process payments and handle invoicing as needed.</li>
</ul>
<strong>Benefits:</strong>
<ul>
<li>Competitive salary with performance-based bonuses.</li>
<li>Remote work opportunity, allowing for flexible hours and work-life balance.</li>
<li>Opportunities for professional development and training in the travel industry.</li>
<li>Access to exclusive travel discounts and perks.</li>
<li>Collaborative team environment with supportive colleagues.</li>
</ul>
<strong>Basic Qualifications:</strong>
<ul>
<li>Proven experience in a similar customer service role or within the travel industry.</li>
<li>Strong communication skills with fluency in written and spoken English (additional languages are a plus).</li>
<li>Proficiency in using booking platforms and CRM systems.</li>
<li>Excellent problem-solving abilities and attention to detail.</li>
<li>Ability to work independently and as part of a team, with a customer-first mindset.</li>
</ul>