*Virtual Customer Support Specialist Hiring Immediately**
*Job Brief
…
We are currently seeking an enthusiastic and dedicated Virtual Customer Support Specialist to join our dynamic team at **Prime Connect Solutions**. This is a vital role aimed at providing exceptional service and support to our customers. The position is **full-time**, with competitive salary options based on experience and qualifications.
*Salary:** $35,000 $45,000 annually, dependent on experience
*Working Hours:** 40 hours per week; must be available to work occasional evenings and weekends
*Benefits:**
Health, Dental, and Vision insurance
401(k) plan with company match
Paid time off (PTO) including vacation days, sick days, and holidays
Opportunities for professional development and career advancement
Employee assistance programs
Remote work support and flexible schedules
*Company Description:**
Prime Connect Solutions is a leading provider of customer support services, specializing in delivering innovative and efficient solutions for businesses across various industries. With a commitment to excellence and a focus on technology-driven support, we ensure our clients receive the best possible service. We foster a culture of growth, learning, and respect, making Prime Connect Solutions a great place to grow your career.
*Job Responsibilities:**
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Provide accurate information about products and services, handling complaints, and resolving issues
Build sustainable relationships with customers through open and interactive communication
Maintain detailed records of customer interactions, transactions, comments, and complaints
Ensure customer satisfaction and provide professional customer support
Collaborate with other team members to ensure consistency and improve customer service
Stay updated on product knowledge and company policies to offer accurate information to customers
*Requirements:**
High school diploma or equivalent; further education or certification in customer service is a plus
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Comfortable working in a virtual environment
*Work Environment:**
This position is fully remote, allowing you to work from anywhere. We equip our virtual specialists with the necessary technology and support to efficiently handle their roles outside of a traditional office environment. Regular online meetings and training sessions are held to ensure a cohesive team dynamic.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a perfect fit for this role at Prime Connect Solutions.
We are looking to fill this position immediately and will be conducting rolling interviews until the position is filled. Join us and become a part of a company that values your growth and satisfaction!
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