Job Summary
Are you passionate about providing excellent customer service? We are seeking a Virtual Customer Support Specialist to join our team immediately! This is a full-time position with a competitive salary of $18-$22 per hour. The role requires flexible working hours, and offers numerous benefits, including health and dental insurance, paid training, and paid vacations. This position is… offered by Amazon, and the successful candidate will be based in Texas.
Job Description
As a Virtual Customer Support Specialist, you will be the first point of contact for our customers, addressing their questions, concerns, and providing exceptional support via phone, email, and live chat. You will have a direct impact on customer satisfaction and be a critical part of our team.
Requirements
High-speed internet access and a home office setup
Availability to work flexible hours, including weekends and holidays
Excellent verbal and written communication skills
Customer-focused mindset with a positive and professional attitude
Strong problem-solving abilities
Basic computer skills and familiarity with Microsoft Office Suite
Responsibilities
Respond to customer inquiries promptly and effectively
Troubleshoot and resolve customer issues with patience and empathy
Document all customer interactions in our CRM system
Provide accurate information about our products and services
Collaborate with team members to resolve complex issues
Continuously improve your knowledge of our products, services, and customer service practices
Benefits
Competitive hourly pay ($18-$22 per hour)
Health and Dental Insurance
Paid Training
Paid Vacations
Opportunities for career advancement
Friendly and supportive team environment
Educational Qualifications
High school diploma or equivalent required
College degree preferred but not mandatory
Experience
Previous customer service experience preferred but not required
Experience in a virtual or remote work environment is a plus
Company Overview
Amazon is a global leader in e-commerce and technology, committed to providing the best customer experience. We value innovation, dedication, and teamwork. Our employees enjoy a dynamic and inclusive work environment, with opportunities for growth and development. Join us in delivering smiles to millions of customers around the world!
Apply now if you are ready to take the next step in your career and become a part of our dedicated customer support team!
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