Initial Posting Date: 01/06/2025 Application Deadline: 01/13/2025 Agency: Department of Human Services Salary Range: $3,429.00 – $4,622.00 monthly Position Type: Employee Position Title: Virtual Eligibility Applicant Portal Technician (Public Service Representative 3) – Russian bilingual required Job Description: The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community. To qualify for this position, you must be bilingual in English and Russian. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay. Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? If so, we?d love to hear from you! We’re in search of 2 (Two) skilled individuals to take on a key role in our team as the Virtual Eligibility Applicant Portal Technician for the Office of Oregon Eligibility Partnership part of the Oregon Department of Human Services. In this role you will, explain specialized and technical information within the Applicant Portal screens regarding Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance of Needy Families (TANF), Emergency Related Daycare (ERDC), and Medicaid programs to support the Online Oregon Eligibility System (ONE System) while assisting the Oregonian with completing their online application. Summary of Duties This is an applicant portal call center. As a Virtual Eligibility Applicant Portal Technician, you will: Explain specialized and technical information within the Applicant Portal screens regarding SNAP, TANF, ERDC, and Medicaid programs; via phone, or in writing, assisting Oregonians with completing their online application. This could include: Providing technical support for the Oregon ONE eligibility website and Oregon ONE Mobile App Resetting passwords Unlocking accounts Troubleshooting technical errors Manually verifying identity to assist in online account set-up Assistance navigating through application screens and dashboards Explain policies, procedures, and regulations regarding privacy, security, and federal identity assurance levels in regard to user accounts Minimum Qualifications To qualify for this position, you must be bilingual in Russian and English Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. Essential Attributes We are looking for candidates with: Experience collaborating with a team to reach a common goal. Experience working with an equitable and trauma-informed approach. Experience proactively communicating in collaboration with others to meet deadlines. Experience communicating clearly and precisely through different platforms (examples: cell phone, email, in person, Microsoft Teams). Experience working in a high-volume call center. Experience interacting with high volume diverse customers explaining, rules, policy, procedure, and providing customer service through a positive approach. Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Working Conditions This is a hybrid position. While training your work schedule will be Monday ? Friday 8:00 a.m. – 5:00 p.m., Pacific Standard Time (PST) post training work hours will be Monday ? Friday 9:30 a.m. – 6:30 p.m., Pacific Standard Time (PST) You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You will have occasional required travel within Oregon for the purpose of attending meetings. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security?s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans? preference: Veterans? preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans? preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Rosario Barbour. If you contact the recruiter, please include the job requisition number: REQ-172393. Email: [email protected] Phone (call or text): 503-701-1045 Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you?re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon ?flies with her own wings.?