Description:
• responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction
• owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction
• growing revenue/margin with clients within the Fintech Sector
• focus on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services
• drive better customer experiences and positive outcomes for clients partnered with Concentrix globally
Requirements:
• BA/BS or similar work-related experience
• experience in Fintech sector highly desirable
• minimum of ten years working in outsourcing operations, sales and or consulting
• ability to travel worldwide (~25% travel; post-COVID-19)
• demonstrated ability to develop business relationships across all levels of an organization, including senior executives
• experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
• strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired
• high level of strategic thinking with the ability to execute tactically
• attention to detail and, when necessary, strong financial acumen
• demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)
• ability to engage and negotiate effectively with internal and external partners
• ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
• ability to adjust quickly to shifting priorities and rapid changes
Benefits:
• medical
• dental
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays