The House of Mercier is excited to announce an opening for a Website Chat Assistant, with the flexibility to work remotely from anywhere. This position is perfect for individuals eager to gain experience in customer service and online communication. As a Website Chat Assistant, you will engage with visitors on our website, answer inquiries, and provide information about our luxury products and services.
Key Responsibilities
• Monitor and respond to customer inquiries via live chat on our website in a friendly and professional manner.
• Provide accurate information about our products, services, and promotions to assist customers in their purchasing decisions.
• Engage with website visitors to understand their needs and guide them to appropriate resources.
• Document customer interactions and feedback to help improve our services.
• Work collaboratively with the customer service and sales teams to ensure a seamless customer experience.
• Participate in training sessions to develop your skills in customer interaction and product knowledge.
• Maintain a positive and proactive attitude while assisting customers online.
Requirements
• No prior experience in customer service or chat support is required; enthusiasm to learn is essential.
• Excellent written communication skills with a focus on customer engagement.
• Ability to work independently and manage time effectively in a remote setting.
• Basic familiarity with online chat tools and platforms is a plus.
• Strong desire to help customers and provide a positive experience.
• Good organizational skills and attention to detail.
• A passion for luxury products and services is a bonus.
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks
