Support is needed on 3rd shift, which is 10 PM – 6 AM. Please apply ASAP if interested in working 3rd shift consistently. Thank you!
Odyssey is supporting a large, enterprise migration and is building a team of 8-10 Operational Support Analysts to join on a six-month+ contract basis. The role will most likely extend longer term and is fully remote from anywhere in the United States. Please see below – recent 3+ years of experience supporting IBM iSeries systems is required.
• 3+ years of IBM iSeries operational or system administration experience
• Monitor software usage to identify obsolete IBM licensed operating system and LPP software.
• Backup all operating system and third-party system software libraries per the established processes.
• Monitor backup submission, startup, and processing.
• Confirm backups have been completed successfully.
• Respond to system alerts and critical errors using standard automation, monitoring, and incident management tools.
• Open incident tickets… in the ServiceNow ITSM tool when critical events are identified.
• Provide first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities.
• Escalate and follow up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following the incident management processes.
• Provide first-level resolution and/or escalate incidents and request tickets generated by automation.
• Monitor replication functions to ensure replicated objects remain synchronized between systems.
• Administer virtual tape management technology hardware and software.
• Provide automated message response to common messages that require a response.
• Perform system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process
