After hours (3rd Shift) and Weekend Service Call Dispatcher
Our growing company is currently seeking aFull Time, Evening, and Overnight Service Call Dispatcher andFull time,WeekendDay, Mid-shift, Evening Service Call Dispatcher for our Mechanical Contracting division.
• Ideal candidates need to have customer service, call center, dispatching and/or billing experience with multitasking skills.
• This is a very detail oriented, fast pace position working with multiple spreadsheets and customer portals simultaneously.
• *Weekday Shift coverage** Would be from 4:30PM – 11:00PM Monday through Friday and the shift could begin sooner if your schedule is flexible.
• *Weekend shifts will be required. **
• At least one day of the weekend, Saturday and/or Sunday. We are looking for a variety of shifts to be covered; Early mornings beginning around 7:30 am, and end around 3:00 pm, midafternoon shifts beginning around 2:00 pm and end around 11:00 pm, and evening and overnight shifts beginning around 10/11:00pm, and end around8/8:30 am. Most shifts run 6-8 hours in length.
• *Holiday shifts are on a rotating schedule.**
Position Requirements: Tasks involved with this position will be as follows, but not limited to:
• Answer phones, emails and dispatch queue.
• Create tickets with detailed documentation.
• Monitor technician vehicle GPS systems.
• Dispatch and Prioritize tickets accordingly to service technicians.
• Communicate with customer and technicians on ETA’s.
• Communicate with other dispatchers effectively throughout shift.
• Alert management when necessary for high visibility and critical issues, Document resolutions, Follow up with customers, Maintain ongoing communication with technicians and management throughout the shift.
• Demonstrate a close attention to detail, Ability to prioritize and be flexible with changing business needs in a team environment with a positive attitude.
• Verify integrity of customers’ accounts (service provided, materials used, time) against actual work completed by technicians.
• Close out jobs and activate billing.
• Inform technicians of backlogs and manage while on job sites
• Able to work alone or within a small group and remain productive with time with minimal supervision.
• Work effectively in a fast paced and dynamic environment, Multi-task, Remain calm and courteous when working with both internal employees and external customers.
As a company, we strive to provide a reputable product to our customers within a flexible work environment.
We will discuss working hour availability in the interview process.
• You possessexcellent communication skills, both oral communication and written communication.
• A team player is a must. You must demonstrate the ability to interact cooperatively with co-workers, supervisors, technicians, and clients.
• Prioritizing multiple tasks and staying organized is a must.
• High school diploma and/orstate-recognized GED required.
• Must be comfortable and confident to work in a fast paced, deadline driven, stressful environment.
• Experience with Microsoft Office and Google Docs is a must.
