We are seeking an energetic and customer-focused Live Chat Agent to join our dynamic team. In this role, you will serve as a vital link between our customers and our brand, providing timely and professional assistance through our live chat platform. As a Live Chat Agent, you will engage with clients in a friendly manner, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and efficiently will be crucial in maintaining our high standards of customer service. This position requires quick thinking and problem-solving skills as you will handle multiple chats simultaneously while maintaining a personal touch in your communications. You will be empowered to provide solutions and escalate complex issues when necessary, working collaboratively with other departments to ensure customer satisfaction. This is an excellent opportunity for individuals who are passionate about helping others, are tech-savvy, and thrive in a fast-paced environment. If you are looking for a role that allows you to grow professionally while making a real difference in customers’ lives, we encourage you to apply and join our team dedicated to providing exceptional service and support.
Responsibilities
• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about products, services, and promotions to customers.
• Assist customers in troubleshooting issues and navigating our website or platform.
• Manage multiple chat conversations simultaneously while maintaining high-quality responses.
• Document customer interactions and feedback in our CRM system for record-keeping and improvement purposes.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
• Proven experience in customer service or a related field, preferably in a live chat environment.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to work effectively in a fast-paced environment and manage multiple chats simultaneously.
• Familiarity with CRM software and chat support systems.
• A keen attention to detail and the ability to maintain accurate records.
• Flexibility to work various shifts, including evenings and weekends, as required.
PAY RATE: $20.17 – $31.92 Hourly
• Proven experience in customer service or a related field, preferably in a live chat environment.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to work effectively in a fast-paced environment and manage multiple chats simultaneously.
• Familiarity with CRM software and chat support systems.
• A keen attention to detail and the ability to maintain accurate records.
• Flexibility to work various shifts, including evenings and weekends, as required.
Benefits:
Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays
