We are seeking a Guest Communications Specialist to handle all guest interactions for our Airbnb properties. The ideal candidate will be responsible for providing prompt, professional, and friendly communication to ensure a seamless guest experience from booking to check-out. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple guests at once.
Key Responsibilities:
• Guest Communication: Respond to inquiries, reservation requests, and messages promptly and professionally.
• Reservation Management: Assist with booking confirmations, modifications, and cancellations as needed.
• Check-in & Check-out Support: Provide guests clear and accurate instructions for self-check-in and check-out procedures.
• Issue Resolution: Address guest concerns, complaints, and special requests efficiently to ensure a positive experience.
• Review & Feedback Management: Encourage positive reviews and professionally handle any negative feedback.
• Coordination with Cleaning & Maintenance Teams: Communicate guest check-in/check-out times and any reported issues to ensure the property is well-maintained.
Requirements:
• Proven experience in Airbnb customer service, hospitality, or short-term rental management.
• Strong written and verbal communication skills.
• Ability to remain professional and calm under pressure.
• Experience using Airbnb, property management software (Guesty, Hospitable, Vrbo, Booking.com) or similar platforms.
• Ability to multitask and manage multiple guest interactions at once.
• Availability for flexible hours, including weekends or peak travel times.
If you are detail-oriented, responsive, and passionate about providing excellent guest experiences, weÂ’d love to work with you!