Job Title: Amazon Connect Engineer (Terraform Specialist) Location: Remote,USA Employment Type:Contract Job Summary
We are seeking a skilled and experienced Amazon Connect Engineer with expertise in Terraform to design, implement, and manage scalable cloud-based contact center solutions. The ideal candidate will have hands-on experience in deploying and customizing Amazon Connect environments, integrating with other AWS services, and automating infrastructure using Infrastructure as Code (IaC) tools like Terraform.
Key Responsibilities
• Amazon Connect Implementation:
• Design, configure, and deploy Amazon Connect contact center solutions to meet business needs.
• Build and optimize contact flows, IVRs, routing profiles, and queues.
• Integrate Amazon Connect with other AWS services, including Lambda, DynamoDB, S3, and CloudWatch.
• Implement solutions for call recording, sentiment analysis, and reporting using tools like Contact Lens and CloudWatch Metrics.
• Terraform Automation:
• Develop and maintain Terraform scripts to automate Amazon Connect infrastructure deployment and management.
• Create reusable Terraform modules to enable efficient and consistent provisioning.
• Ensure Terraform code is modular, secure, and adheres to best practices.
• Integration & Development:
• Collaborate with development teams to integrate Amazon Connect with external CRMs (e.g., Salesforce, Zendesk) and third-party systems.
• Write and optimize AWS Lambda functions using Python or Node.js for custom workflows and event triggers.
• Monitoring & Optimization:
• Monitor Amazon Connect performance, troubleshoot issues, and optimize configurations for efficiency and scalability.
• Use analytics tools to measure performance metrics and implement improvements.
• Documentation & Collaboration:
• Create detailed documentation for infrastructure designs, Terraform modules, and operational processes.
• Work closely with cross-functional teams, including DevOps, software development, and customer support teams.
Required Skills and Qualifications
• Amazon Connect Expertise:
• Proven experience implementing and managing Amazon Connect solutions.
• In-depth knowledge of contact flow design, IVRs, and queue/routing configurations.
• Terraform Proficiency:
• Hands-on experience creating and maintaining Terraform scripts for AWS infrastructure.
• Familiarity with Terraform best practices, state management, and version control tools like Git.
• AWS Knowledge:
• Strong understanding of AWS services, including Lambda, DynamoDB, S3, CloudWatch, and IAM.
• AWS certification (Solutions Architect, Developer, or Advanced Networking) is a plus.
• Programming Skills:
• Proficiency in Python or Node.js for developing Lambda functions and custom scripts.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with the ability to document and present solutions clearly.
Preferred Qualifications
• Experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline.
• Knowledge of VoIP, SIP, and telephony integrations.
• Familiarity with AWS CloudFormation and API Gateway for advanced solutions.
• Understanding of security and compliance best practices (e.g., GDPR, HIPAA).
Benefits
• Competitive rate
• Opportunity to work with cutting-edge cloud technologies.
• Flexible work schedule and remote options.
• Professional development and AWS certification support.