About the Role
Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented Remote Chat Support Agent to join their team. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and provide world-class support—all from the comfort of your home.
Key Responsibilities
• Customer Engagement:
• Respond promptly and professionally to customer inquiries via chat.
• Address questions and concerns about products or services, ensuring a positive experience.
• Issue Resolution:
• Provide appropriate solutions, including refunds or replacements, to resolve complaints.
• Follow up with customers to confirm satisfaction with resolutions.
• Data Management:
• Accurately document interactions and maintain updated customer records.
• Use internal resources to research and provide accurate information.
• Escalation and Reporting:
• Identify priority issues and escalate them to the relevant departments.
• Provide management with feedback on customer trends and concerns.
• Performance Metrics:
• Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.
What WeÂ’re Looking For
• Communication Skills: Strong written and verbal communication skills.
• Problem-Solving Ability: Quick thinking and a solution-focused mindset.
• Technical Savvy: Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).
• Time Management: Ability to multitask, prioritize tasks, and meet deadlines.
• Adaptability: Willingness to learn new systems, policies, and procedures.
• Customer Service Orientation: Empathy and a focus on creating positive customer experiences.
• Self-Motivation: Ability to work independently and stay disciplined in a remote environment.
Compensation and Benefits
• Competitive Hourly Pay: $35 per hour.
• Remote Work: Work from anywhere in the world with a reliable internet connection.
• Health and Wellness: Comprehensive health, dental, and vision insurance.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous PTO and holidays to promote work-life balance.
• Growth Opportunities: Potential for advancement within the company.
• Training Provided: Gain valuable skills with training and support from your team.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, preferably in the travel or airline industry.
• Strong verbal and written communication skills.
• Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Reliable internet connection and a quiet workspace free from distractions.