<strong>American Express Customer Service Rep – Entry Level (Virtual)</strong>
<strong>Company:</strong> American Express
<strong>Location:</strong> Remote (U.S.)
<strong>Job Type:</strong> Full-time / Part-time
<h3><strong>About American Express:</strong></h3>
American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking <strong>entry-level Customer Service Representatives</strong> to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity!
<h3><strong>Job Description:</strong></h3>
As an <strong>Entry-Level Customer Service Representative</strong>, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues—all from the comfort of your home.
<h3><strong>Key Responsibilities:</strong></h3>
<ul>
<li>Handle inbound customer calls, emails, and chat inquiries in a professional manner.</li>
<li>Assist card members with billing inquiries, payment processing, account updates, and transaction disputes.</li>
<li>Provide accurate information about products, services, and rewards programs.</li>
<li>Offer solutions to customer concerns while maintaining a high level of customer satisfaction.</li>
<li>Adhere to compliance and security guidelines to protect customer information.</li>
<li>Maintain detailed and accurate records of customer interactions.</li>
</ul>
<h3><strong>Qualifications:</strong></h3>
<ul>
<li><strong>No prior experience required</strong>—we provide full training!</li>
<li>Strong communication and active listening skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Basic computer proficiency and ability to navigate multiple systems.</li>
<li>High school diploma or equivalent required.</li>
<li>Must have a quiet, distraction-free workspace and reliable internet connection.</li>
</ul>
<h3><strong>Perks & Benefits:</strong></h3>
<ul>
<li>Competitive entry-level salary with performance incentives.</li>
<li>Work-from-home flexibility with full-time and part-time options.</li>
<li>Paid training and career advancement opportunities.</li>
<li>Comprehensive health, dental, and vision benefits.</li>
<li>401(k) retirement plan with company match.</li>
<li>Exclusive American Express employee discounts and perks.</li>
</ul>
<h3><strong>How to Apply:</strong></h3>
Start your journey with American Express today! <strong>Apply now</strong> to join our virtual customer service team and be part of a company that values excellence and innovation.