• *Job Title: Apple Home Advisor**
Location: Remote…
About Apple:
Apple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the 1980s with the Macintosh. Today, Apple continues to lead the industry in innovation with its award-winning desktop and notebook computers, OS X operating system, and iLife and professional applications. Apple is also spearheading the digital music revolution with its iPod portable music players and iTunes online music store.
Job Description:
We are seeking a dedicated, enthusiastic and knowledgeable Apple Home Advisor to provide dynamic and personalized customer service. As an Apple Home Advisor, you will be the first point of contact for our customers and will be responsible for providing world-class customer service, troubleshooting, and technical support.
Responsibilities:
– Provide first-level contact and convey resolutions to customer issues.
– Properly escalate unresolved queries to the next level of support.
– Track, route and redirect problems to correct resources.
– Update customer data and produce activity reports.
– Walk customers through problem-solving processes.
– Follow up with customers, provide feedback and see problems through to resolution.
– Utilize excellent customer service skills and exceed customers’ expectations.
– Ensure proper recording, documentation and closure.
Required Skills and Qualifications:
– Proven working experience in providing help desk support.
– Proficiency in English.
– Working knowledge of help desk software, databases and remote control.
– Strong client-facing and communication skills.
– Advanced troubleshooting and multi-tasking skills.
– Customer service orientation.
– Experience with iOS, Mac OS, and Apple products preferred.
– Ability to work a flexible schedule including weekends, holidays, and evenings.
Education:
– Bachelor’s degree or equivalent experience in a relevant field.
Benefits:
At Apple, we take care of our employees in more ways than one. Our competitive benefits package includes premium medical, dental, and vision coverage. We also offer a generous 401(k) plan with matching, along with time-off policies that encourage work-life balance.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity.
How to Apply:
If youÂ’re passionate about Apple products and services and have a proven track record of excellence, apply today by submitting your resume and a brief cover letter detailing your relevant experience.
Apple is a drug-free workplace.
• *Job Type: Full-time**
• *Experience: Technical Support: 1 year (Preferred)**
• *Education: Bachelor’s (Preferred)**
• *Work authorization: United States (Required)**
• *Work Location: Remote**
• *Schedule: Variable – Includes weekends, holidays, and evenings
